zendesk for service

Personalize customer experiences, building loyalty and revenue

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Zendesk offers customer service software that works right out of the box. Our platform is fully customizable and scalable, seamlessly connecting to the rest of your business. Whether you're integrating it into existing workflows or implementing new strategies, our software is designed to empower your teams and meet your customers' needs. Our service solution enables you to personalize customer experiences, fostering loyalty and driving revenue. With the ability to customize and optimize every aspect of your support operation, Zendesk grows alongside your business, even as it becomes more complex.

Top Features

Scale your service offering

You need a support solution that scales as you do. Zendesk is built to absorb new teams, divisions and global bases. Our security measures keep everyone safe, regardless of size.

Stay flexible through change

You cannot afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost.

Create meaningful connections

Customers come to you expecting answers. Meet them where they are, across any channel and then personalize the conversation around their exact needs.

ZMessaging

Personalize conversations across channels. Customers expect great service across all channels. Messaging makes it easy to deliver personalized and engaging interactions—without putting in more effort. It comes with built-in automation and AI, so you can serve more customers and can be completely customized to meet your needs.

Stay connected on any channel
All interactions in one place
Enable 24/7 support

AI and automation

Solve customer issues faster with AI. Zendesk AI already speaks customer service Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, so you get personalized support at a lower cost from day one.

Reduce repetitive work
Give agents full context
Accelerate time to solve
Surface the right information

Help centre

Let customers serve themselves. Self-service is good because it is quick and convenient for customers—and they tend to like that. That is why a smart knowledge base plays a big part in your customer experience strategy. Our help centre software organizes knowledge and empowers customers and agents with that information.

Empower your experts
Grow your knowledge
Build once, use anywhere

Go beyond the help centre

Agent workspace

See your customer data in one place. Zendesk is built for agents first, which means that the Agent Workspace is made for them. After all, agents just want to deliver seamless support without switching between dashboards or have customers repeat information. With the right tools and data in place, agents can maintain relevant, personal conversations on any channel.

Track conversation updates
Superpowered customization
Building personal connections through video

Ticketing

A powerfully easy system for tracking, prioritizing, and solving customer support tickets. A fully integrated ticketing system is the first step to building a great customer experience. It's a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.

All the details agents need
One place to do it all
Reclaim your time

Voice

Speak directly with customers to deliver personalized solutions to complex issues. Even in the age of emails, texts, and DMs, sometimes talking to a real human solves the problem fastest. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it.

Instant customer information
Embedded voice
Unified conversations

Routing and intelligence

Send tickets to the best agent for the job. Built-in routing and intelligence ensure that all requests, regardless of priority or skill set required, have the smoothest path to resolution. Also, AI helps collect all relevant customer information in one place —making it easier than ever to solve more tickets, faster.

Get the best person for the job
Keep agents on track
Let the conversation flow

Analytics and reporting

Use data and analytics to measure and improve the entire customer experience Data can be intimidating—all those charts, numbers, and spreadsheets. With Zendesk, understanding your customer service and sales data is simple. Our reporting and analytics software gives you instant access to customer insights that can make your business better—no statistics degree required.

Fine-tune your CX operations
Improve agent and rep productivity
Understand your customers

Platform

Modify Zendesk to meet your needs. Sunshine™ is the foundation beneath Zendesk—built to help you create the best customer experiences.

Powerful customization to keep agents in sync - With Sunshine, adapt Zendesk capabilities to maximize agent productivity. Customize the agent workspace to keep your team organised, save time with no-code tools to automate processes and create streamlined workflows for greater efficiency.
Build innovative customer experiences - Impress your customers and make it easier for them to reach out to you. Sunshine gives your developers everything they need to build custom experiences on your mobile, web or social apps.

Additional Information

Terms & Conditions

https://www.zendesk.com/in/company/agreements-and-terms/terms-of-use/

https://www.zendesk.com/in/company/agreements-and-terms/privacy-notice/

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