Microsoft Dynamics 365 Customer Service, Enterprise Edition (Faculty Pricing)
by Smarter customer service capabilities
End-to-end solution that delivers constant support across channel
32.20 /month
Microsoft Dynamics 365 Customer Service, Enterprise Edition (Faculty Pricing) unifies the way people experience your business—across self-service, peer-to-peer service and assisted service. We are an all-in-one, user experience-focused platform that specializes in delivering the best user support and service possible. We offer industry-leading solutions across all channels, automating and guiding typical customer service processes like ticketing queues, knowledge base sharing, SLA and entitlement management, and scheduling services. On top of that, we provide completely configurable automation and business rules that allow companies to adhere to industry standards on their own.
Top Features
Make agents’ work effortless
Help agents close cases faster with AI-driven productivity tools that support agents with the right information at the right time.
Optimize service operations
Cut costs by working from a single, comprehensive platform that provides insights and adapts to future needs.
Meet customers where they are
Connect with customers on their preferred channel and deliver consistent experiences.
Show them you know them
Recognize and quickly connect with customers to personalize and secure interactions.
Enable intelligent self-service
Help customers help themselves with virtual agents and knowledge base portals.
Recommended products
Dynamics 365 Customer Service capabilities
Exceed customer expectations by delivering exceptional service on any channel.
Make Agents’ Work Effortless
- Agent Desktop: Enable your agents to do their best work with an all-in-one, multisession desktop experience, including profile histories and engagement transcripts.
- Case Management: Provide your agents with the ability to track and resolve customer issues quickly with context for an end-to-end customer journey.
- Collaboration: Bring experts together to quickly resolve complex cases through embedded Microsoft Teams and intelligent case swarming.
- AI Agent Assistance: Help agents be more efficient with real-time insights, visibility into active conversations, and proactive recommendations.
- Intelligent Routing: Increase first-contact resolution with intelligent unified routing that classifies issues and assigns them to agents with the right skill set.
Enable intelligent self-service with automation
Automate routine tasks as well as sophisticated transactions.
Community Portals
Collaborate, share tips, and glean rich insights from other users and experts with personalized community portals.
Virtual Agent Chatbots
Provide answers in real-time with AI-powered virtual assistants and chatbots.
Conservational Chatbots
Quickly and easily create in-house solutions with no-code to low-code conversational chatbots.
Knowledge Management
Provide customers with immediate access to the right content and knowledge articles.
Customer and channel analytics
Get precise insights into customer engagement center performance to track KPIs and find opportunities to enhance CSAT.
Robotics Process Automation
Eliminate manual processes with more than 700 prebuilt flows, and add custom data connectors to your ecosystem.
Comprehensive Reporting
Monitor success using unified KPIs and understand agent actions with knowledge search insights.
Open and Extensible in a Single, Unified Platform
Increase efficiency and reduce costs by building upon existing capabilities and seamlessly integrating with business applications—all within one platform.
Conversational Analytics
Detect emerging trends and identify opportunities for improvement across support topics, agent-customer interactions, and knowledge management.
Voice Channel
Quickly set up phone systems for agents to assist customers on a scalable platform built, owned, and operated by Microsoft.
Real-Time Translation
Effectively communicate with customers in the language of their choice.
Sentiment-Based Routing
Based on the customer’s emotions and needs, route the case to the right agent, every time.
Digital Engagement
Whether it’s through email, text message, social network, or virtual assistant, provide faster service to customers on their digital channel of choice.
360-degree view of customers
Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.
Sentiment Analysis
Deliver personalized responses in context through AI that monitors customer engagements and understands customer emotions and needs in real-time.
Predictive Targeting
Track and analyze customer behavior and data to identify engagement opportunities, increase CSAT, reduce cart abandonment, and increase revenue.
Biometric Authentication
Use voice and behavioral recognition for a fast and personalized way to verify customer identities
Customer Journey Analytics
Gain insights on how consumers interact with the brand throughout their journey and tailor personalized offers and recommendations.
Additional Information
Terms & Conditions
Terms of Service
https://www.microsoft.com/licensing/docs/customeragreementPrivacy Policy
https://privacy.microsoft.com/en-usResources
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