Microsoft NCE Dynamics 365 Contact Center for Education
by Shape the future of your organization
Delivering intelligence, automation across channels through a Copilot
$38.00/month
Microsoft NCE Dynamics 365 Contact Center for Education is a subscription-based solution tailored for educational institutions. It combines Dynamics 365's customer service capabilities with Microsoft's New Commerce Experience (NCE) model, providing tools for managing student and stakeholder interactions. Features include case management, omnichannel support, AI-driven insights, and integration with other Microsoft education tools, enhancing communication and support services in educational settings.
Top Features
Comprehensive vision for service
Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.
Infused with enterprise-grade generative AI
Our contact center integrates Copilot across the service journey, from self-service to agent interactions, wrap-ups, and reporting.
Built for extensive scale and reliability
Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.
Recommended products
Engage customers in any channel
Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.
Enhance digital self-servicea
Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.
Elevate voice self-service
Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.
Additional Information
Terms & Conditions
Terms of Service
https://www.microsoft.com/licensing/docs/customeragreementPrivacy Policy
https://privacy.microsoft.com/en-us/privacystatementResources
Microsoft NCE Dynamics 365 Contact Center for Education - Introducing
Transform service experiences with a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every engagement channel. Watch this video to learn more.
Microsoft NCE Dynamics 365 Contact Center for Education - Deep dive - Platform Overview
Get highlights of new innovations and get an in-depth look at Copilot in Dynamics 365 Customer Service—including GPT capabilities that provide AI-powered assistance to your contact center.