Microsoft NCE Dynamics 365 Field Service for Government
by Master the service call
Resolve customer issues the first time, every time
$20.00/Month
With Microsoft NCE Dynamics 365 Field Service for Government, your organization can deliver exceptional assistance at the customer's location using built-in intelligence. Now, you can proactively resolve service issues, optimize resource scheduling, and reduce operational costs while improving efficiency for your technicians. We provide organizations with the tools that assist in creating work orders, scheduling and dispatching technicians, asset management, service, inventory and billing. These tools are necessary to deliver onsite services to your customers and manage your mobile workforce.
Top Features
Get super-charged scheduling
Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.
Equip your mobile workforce
Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.
Profit from predictive services
Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.
Recommended products
Optimized scheduling
Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.
Customer communications
Put your customers at the center of every interaction. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.
Connected devices
Lower costs by dispatching technicians only when they’re needed. Field service management tools help your team detect, troubleshoot, and resolve issues remotely. And connected devices in the field help them see—and solve—problems before customers even know about them
Mobile productivity
Improve your technicians’ productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally
Inventory management
Give your team everything it needs to manage your inventory across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
Service agreements
Make it easy to manage all service agreements, including recurring service calls and contracts, installed products, and warranties—across customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue
Additional Information
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Microsoft NCE Dynamics 365 Field Service for Government - Modernize service with Microsoft Dynamics 365
With Dynamics 365, transform the way you serve customers with a complete yet composable solution across self-service, assisted service, and field service.