Microsoft NCE Dynamics 365 Remote Assist for Education
by Work together from anywhere
Solve problems faster with mixed reality
Free
Microsoft NCE Dynamics 365 Remote Assist for Education empowers technicians to collaborate and solve problems with remote collaborators using Remote Assist mobile or Microsoft Teams, significantly cutting down travel time and cost. Technicians and remote collaborators can add mixed reality annotations allowing them to provide instructions with context. By modernizing your field service operations, you can make the most of your time and money. With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with any remote expert on PC or mobile to troubleshoot issues in context.
Top Features
Solve problems in real time
Share your real-time view with experts remotely to get the help you need, and stay hands-free on HoloLens or Dynamics 365 Remote Assist mobile.
Bring critical information into view
Use information from Dynamics 365 Field Service, or capture asset information and use it with Microsoft Power Platform or other enterprise applications.
Inspect the site without being on location
Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices.
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Collaborate with remote experts in real time
Support technicians using video, screenshots, and mixed-reality annotations.
Deploy across multiple devices
Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.
Enable external one-time calls
Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.
Access documentation when you need it
Browse and view service-related documentation independent of a video call—get the right information at the right time.
Move virtual documents to the real world
Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.
Use built-in analytics to improve processes
Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.
Avoid travel and reduce delays
Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.
Record calls and capture critical information
Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.
Monitor assets’ condition
Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.
Simplify business processes
Create and trigger automated workflows based on captured asset data to simplify your business processes.
Additional Information
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Microsoft NCE Dynamics 365 Remote Assist - How to Sign-in and Use Teams
In this video, learn how to sign into Microsoft Teams with Remote Assist and see what the field rep is seeing with HoloLens.
Microsoft NCE Dynamics 365 Remote Assist - With Microsoft Teams and Hololens
Watch Delanda Coleman & Principal Product Manager, Sandhya Rao, demo mix reality for Microsoft Teams.