rtech solutions cloud data platform

Data Protection

Customer data is stored and processed in accordance with industry best practices. This includes appropriate administrative, physical and technical safeguards to secure data from unauthorized access, disclosure, and use.

Data Backup

System backups are scheduled and managed through an automated system. Full backups of application and database components are performed weekly, incremental backups are performed daily, and data is synced in real-time between data centers.

Data Destruction

Data retention periods are established in contracts or service agreements that outline how and when customer data will be destroyed. Data is destroyed via secure deletion and certified destruction of physical storage media when it is retired.

Monitoring & Alarms

Our NOC provides 24/7/365 monitoring of service performance, security alerts, unusual activity, and resource utilization. We have established protocols to manage issues from detection to resolution, as well as customer communications throughout the process.

Network Security

The RTech network is protected by several layers of security, including Firewalls, NAT, VLAN, host-based IDS / IPS, real-time and scheduled scans for vulnerabilities and malware. Our top-tier data centers employ physical security and redundant systems that ensure the service remains available and its data is protected.