sentinelone support

Customer support that exceeds your expectations

$1,046.00_/month

SentinelOne Support is the customer service and technical assistance division of SentinelOne, a cybersecurity company specializing in endpoint protection. It offers a range of services including 24/7 technical support, incident response, and threat remediation. The support team assists with deployment, configuration, and troubleshooting of SentinelOne products, ensuring optimal performance and security. With a focus on rapid resolution and customer satisfaction, it helps organizations protect against cyber threats and maintain a secure IT environment.

Top Features

24x7 Health Monitoring with Enterprise Pro Support

Agent Errors & Performance
CPU Impact
Memory Impact
Process Crashes
Upgrade/Install Failures
Database Issues
Policy & Best Practice Alignment
Anomalies

Key TAM Outcomes

Personalized proactive service
Deeper customer relationship
Quarterly ONEscore Health metrics
Consistent best practice application
Performance and feature optimization
Faster trouble ticket time to respond
Issue escalation & advocacy
Upgrade-related risk reduction

Enterprise Pro Support: A Proactive Approach to Customer Health

In addition to providing around-the-clock technical support, Enterprise Pro Support takes customer health one step further with Proactive Support capabilities. Customers gain access to 24x7 agent & management health monitoring, daily diagnostic reports with impacted devices and actionable steps for remediation, and proactive ticket creation and engage- ment when high-severity events are identified. This allows you to stay ahead of potential performance issues before they impact business operations.

Technical Account Management

Technical Account Managers, or TAMs, maximize the health and success of your SentinelOne estate by augmenting our Enterprise & Enterprise Pro Support service levels. Designated Technical Account Managers serve as customer advocates and single points of contact during regional business hours. Your TAM gets to know your Team and your environment at a deeper, more personal level. TAMs are pros at deployment planning, implementation assistance, advising on periodic upgrades, and measuring deployment environment health. TAMs also work hand-in-hand with our global, follow-the-sun Technical Support Team to drive support issues to resolution on your behalf and keep you up to speed on status.