Zendesk Tymeshift
by Workforce management solution
Delivering better customer service
$18.00/Month
With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze. Tymeshift is a full-stack WFM solution that gives you real-time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and are proud to be a Zendesk premier partner. It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.
Top Features
Improve productivity
Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.
Manage costs
AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.
Protect your time
With auto schedule, personalize each team member’s shift, saving time for both managers and agents.
Empower agents
Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.
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AI-powered staffing forecast
Zendesk analyzes your historical data to predict staffing needs in a given day, month, or season. Cut down on overtime costs and lower wait times.
Automatic agent scheduling
Create schedules down to the minute—including training, breaks, and ticket types. Agents get full visibility too, so everyone’s on the same page.
Track agent activity in real time
View what agents are working on, and get custom reports when the shift is over. You can see how they spend their time in and out of Zendesk, and how well they adhere to schedules.
Use analytics to plan and customize
Metrics show both problem areas and big wins across teams, ticket types, and individuals. The data can quickly inform how you deploy which agents, and where.
Offer agents more visibility
Give agents the gift of clarity. Everyone can view their schedule, so there are no surprises when clocking in. Plus, they’ll know exactly when they’re overachieving or need help.
Additional Information
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