Refund Policy

Effective Date: December 13, 2024

At Discreet Vision LLC (“we,” “our,” “us”), customer satisfaction is our priority. We have established this Refund Policy to ensure clarity and fairness in our business transactions. Please read this policy carefully to understand your rights and obligations when requesting a refund.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

a. Defective or Non-Functional Software

• If the software you purchased is defective or fails to function as intended due to an issue on our end, you may be eligible for a refund after troubleshooting efforts.

b. Incorrect Product Delivery

• If you receive a product that does not match your order, we will provide a replacement or process a refund.

c. Unauthorized Transactions

• Refunds will be issued for transactions proven to be unauthorized or fraudulent.

d. Other Exceptional Cases

• At our discretion, we may offer refunds in exceptional situations not covered above.

2. Non-Refundable Items

Certain items and circumstances are not eligible for refunds:

• Products that have been activated, downloaded, or registered.

• Issues caused by third-party services or systems.

• Change of mind or buyer’s remorse.

• Failure to meet minimum system requirements (please verify before purchase).

3. Timeframe for Refund Requests

All refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period may not be eligible for consideration. However, all the items listed on the website are not refundable, you must check with us through a ticket system, if you have any doubt on refund policy, as all our products are digital products and we are bound with manufacturer refund policies.

4. How to Request a Refund

To initiate a refund request:

1. Contact Us: Reach out to our customer support team at [Insert Contact Email] with the following information:

   • Order number

   • Product name

   • Reason for the refund request

2. Provide Proof: Include any relevant documentation or screenshots to support your request.

3. Troubleshooting: Cooperate with our team to resolve the issue before a refund is processed.

5. Refund Processing

• Approved refunds will be processed within 10-15 business days.

• Refunds will be issued to the original payment method used for the purchase.

• Depending on your financial institution, it may take additional time for the refund to appear in your account.

6. Exchanges

In certain cases, we may offer a product exchange instead of a refund. Exchanges will be processed in alignment with the refund request procedure.

7. Third-Party Purchases

If you purchased our products through a third-party reseller or platform, their refund policies will apply. Please contact the third party directly to request a refund.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting the revised policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Discreet Vision LLC
600W Santa Ana Blvd Ste 114A, Suite#256, Santa Ana, CA, USA 92701
Email: info@discreetvision.com

We appreciate your understanding and cooperation. Thank you for choosing Discreet Vision LLC.